Automation is something that humans have been innovating and developing for centuries to improve the way something works, and make it easier for the human resources doing the work. One of the oldest known automations is the spinning mill, developed for Richard Arkwright in 1771, which was driven by water power, the concept of which […]
Continue readingMore TagCategory: AI
Salesforce Launches First Autonomous AI Agent
Salesforce today announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad range of service issues without preprogrammed scenarios, helping make customer service far more efficient. Unlike traditional chatbots — which can only handle specific queries that […]
Continue readingMore Tag2024 Holiday shopping season will look different
Holiday shopping season will look different for retailers this year as shoppers take on more debt By Zuko Mdwaba, Salesforce Area Vice President & Africa Leader New Salesforce research shows that 37% of indebted consumers are using their credit cards more today than they were a year ago, while 32% report using alternative credit services […]
Continue readingMore Tag
The ethics of using AI in creative writing
By Willem Steenkamp, senior writer and editor at Flow Communications At Flow Communications, like many companies, we grapple with the ethics of using artificial intelligence (AI) in our work, which for us is creating brilliant campaigns for our clients. Over the past year or so, since AI really made itself felt, we’ve hashed and rehashed […]
Continue readingMore TagIs AI a market research miracle?
Artificial Intelligence hasn’t just transformed our world but is also profoundly affecting market research by revolutionising how companies understand and predict consumer behaviour. This was the view of Ipsos Global Head of Product Testing Dr Nikolai Reynolds during a recent visit to South African clients and agencies, where he shared groundbreaking insights on using AI […]
Continue readingMore TagThe Human ‘X-FACTOR’ in AI-Driven Marketing
By: Jhene Nel, Divisional Head of Sales at Webfluential A few years ago, as whispers of artificial intelligence (AI) began permeating the marketing sector, there was a palpable buzz. Part excitement, part scepticism. Across industry gatherings and in hushed conference calls, professionals half-joked about AI potentially rendering traditional skills redundant. However, as we ventured into […]
Continue readingMore Tag
Nedbank’s We’re for Africa campaign celebrates innovation through AI
African excellence is taking its rightful spot on the global stage as the continent’s development and prosperity continue to accelerate. Nedbank’s We’re for Africa campaign celebrates this excellence and exemplifies it through its innovative use of artificial intelligence (AI). The group is shaping communities through initiatives that support economic empowerment, environmental conservation, and community development. […]
Continue readingMore Tag
New Survey: Data Will Make or Break Workers’ Trust in AI
A Salesforce survey of nearly 6,000 global knowledge workers suggests that AI has a data problem. Nearly 6 in 10 AI users say it’s difficult to get what they want out of AI right now, with over half claiming they don’t trust the data used to train today’s AI systems. In fact, more than three-quarters […]
Continue readingMore Tag
The Future of Enterprise AI isn’t about More Data – It’s About The Right Data
Artificial intelligence promises to transform every aspect of business operations, yet a lot of companies lack clarity on how to get from pilot to full production and value realisation. In today’s digital landscape they struggle with islands of data spread across various systems, leading many workers to not trust the data used to train AI […]
Continue readingMore TagHow AI, Automation, and Trusted Data are shaping Next-Gen Customer Service
By Linda Saunders, Salesforce Director Solutions Engineering Africa. Customer service is in a state of flux. As budgets and staffing levels increase, so have customer expectations, keeping efficiency critical for delivering higher quality of service. Today’s customers demand fast, consistent, and personalised interactions, yet service teams are spread thin, with inefficient processes and manual taskwork […]
Continue readingMore Tag