Business Insider to launch in South Africa

  Pioneering News Brand for the ‘Next Generation of Global Business Leaders’ Continues International Expansion Business Insider and Media24 will be launching a South African version of Business Insider, the innovative digital news brand of the global business community next month. Said Henry Blodget, CEO and Editorial Director of Business Insider Inc.: “We’re thrilled to […]

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Companies can curb losses by improving SA’s notoriously poor customer service levels

South Africans might be friendly and welcoming people socially, but we’re not always known for friendly, efficient and effective customer service in sectors ranging from government to retail. In fact, a study conducted three years ago across 32 countries and 10 industries by Accenture, a provider of management consulting, technology and outsourcing services, found that […]

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Seven trends likely to lead digital agencies in 2018

According to the Forrester’s 2017 Customer Experience (CX) Index, 30% of companies will see declines in the quality of their customer experience performance in 2018, placing their businesses at risk. The report explains that customer expectations will outpace companies’ ability to evolve or invent experiences. This slow pace of transformation means companies can’t adjust fast […]

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