Companies can curb losses by improving SA’s notoriously poor customer service levels

South Africans might be friendly and welcoming people socially, but we’re not always known for friendly, efficient and effective customer service in sectors ranging from government to retail. In fact, a study conducted three years ago across 32 countries and 10 industries by Accenture, a provider of management consulting, technology and outsourcing services, found that […]

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Seven trends likely to lead digital agencies in 2018

According to the Forrester’s 2017 Customer Experience (CX) Index, 30% of companies will see declines in the quality of their customer experience performance in 2018, placing their businesses at risk. The report explains that customer expectations will outpace companies’ ability to evolve or invent experiences. This slow pace of transformation means companies can’t adjust fast […]

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Tshimologong and BCX launch digital innovation programme

Does your business have disruptive potential? Wits University’s, Tshimologong Digital Innovation Precinct, has announced the launch of the BCX Innovation Programme and are inviting technology start-ups to apply. Tanye ver Loren van Themaat, Tshimologong Incubator and Accelerator Manager, says the programme is part of BCX and Telkom Innovation Programme, and is an exciting opportunity to […]

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